7031
Amazon Prime Video Software
Severity: MinorWhat Does This Error Mean?
Prime Video Error 7031 means the app started loading the title but failed to play it.
The error catches a wide range of underlying causes — slow internet, an outdated app, a corrupted device cache, or a brief Amazon CDN issue.
Most cases clear with a simple app restart and a network check.
Affected Models
- Prime Video on Smart TV (LG, Samsung, Sony, Vizio, Hisense)
- Prime Video on Fire TV stick and Fire TV Cube
- Prime Video on Roku
- Prime Video on iOS, Android, web browser
- Prime Video on PlayStation 4/5 and Xbox One/Series X
Common Causes
- Internet connection too slow for the requested resolution
- Prime Video app version is out of date
- Cached app data has gone stale
- Streaming device firmware out of date
- Brief Amazon CDN issue affecting your region
How to Fix It
-
Try the title in another app on the same device.
Open Netflix or YouTube on the same TV or phone.
If those play smoothly, your network and device are fine — the issue is specific to Prime Video.
If they also stutter or fail, fix the network first; Prime Video will follow. -
Force-close and reopen the Prime Video app.
On smart TV: hold the home button, find the app, choose Close.
On phone: swipe up and remove from recent apps.
On Fire TV: Settings → Applications → Manage → Prime Video → Force Stop.
Reopen and try the title again — many 7031 cases clear here. -
Test on another device.
If the same title plays fine on your phone but fails on your TV, the TV app or its cache is the problem.
If it fails everywhere, the title may be temporarily unavailable in your region — try a different show to confirm Prime Video itself is working. -
Clear the app's cache.
Phone (Android): Settings → Apps → Prime Video → Storage → Clear Cache.
Fire TV: Settings → Applications → Manage Installed Applications → Prime Video → Clear Cache.
Smart TV: most brands have an 'Apps' section in Settings with a Clear Cache option per app.
iOS: cache can't be cleared per-app — uninstall and reinstall. -
Update the app and the device firmware.
App updates: open the device's app store and check for Prime Video updates.
TV firmware: Settings → System → Software Update.
Old firmware sometimes loses access to newer Prime Video DRM, and 7031 is one of the symptoms.
Frequently Asked Questions
Why does Error 7031 affect only one show?
Sometimes it does — most often when a specific title was just added or licence-changed.
Amazon's CDN propagates new content to edge servers gradually.
If you hit a server that doesn't have it yet, you get 7031.
Wait an hour and try again, or pick a different episode.