SS06
Snapchat Software
Severity: ModerateWhat Does This Error Mean?
Snapchat error SS06 means the account has been temporarily locked — usually because of suspicious behaviour, third-party app use, or a community guideline issue.
Locks can be 24 hours, several days, or permanent depending on the violation.
The unlock flow appears in the Snapchat app and on web.
Following Snapchat's unlock steps and removing any third-party apps is the first action.
Affected Models
- Snapchat iOS app
- Snapchat Android app
- Snapchat web at web.snapchat.com
Common Causes
- Use of third-party Snapchat clients (banned by Snap)
- Sending spam or unsolicited messages
- Adding too many users in a short period
- Reports from other users of guideline violations
- Account suspected of being a bot
- Multiple security flags accumulated over time
How to Fix It
-
Open the unlock flow.
Sign in from the Snapchat app — SS06 typically shows an Unlock Account button.
Or visit accounts.snapchat.com from a browser.
Follow the on-screen unlock flow. -
Remove any third-party apps.
If you used third-party Snapchat-related apps (Casper, Phantom, SCOthman, etc.), delete them.
Snapchat detects these and locks accounts using them.
Continued use after unlock results in permanent ban. -
Wait the lock period.
Most SS06 locks are 24 hours.
Some are 48-72 hours for repeat issues.
The unlock button typically becomes active once the cooldown ends.
Trying repeatedly during the cooldown does not speed it up. -
Verify your phone number and email.
Snap recovery flow asks for phone and email verification.
If you have not added either, the lock is harder to clear.
Use the Forgot password flow to add or update contact info. -
Update the Snapchat app.
Old app versions sometimes trigger SS06 falsely.
App Store / Play Store → update Snapchat to current version.
Restart after updating. -
Sign in from a clean device.
If you suspect a third-party tool may have left residue on your phone, sign in from another device temporarily.
The clean device sometimes unlocks the account where the original phone could not. -
Contact Snapchat support.
If unlock fails and cooldown periods do not help, open support.snapchat.com.
Submit an appeal with details.
Response is typically 1-3 days.
Be honest about cause — Snap is more lenient with users who acknowledge the issue. -
Accept permanent locks.
Some SS06 locks are not appealable — repeat violators or accounts found to be bots are sometimes locked permanently.
If multiple appeals fail, the account is gone.
Create a new account with stricter adherence to terms.
Frequently Asked Questions
How long does an SS06 lock typically last?
Most first-time SS06 locks are 24 hours.
Repeat violations escalate to 48-72 hours, then permanent bans.
The exact duration is not displayed — it ends when the unlock button works.