Class Not Loading
Peloton Fitness Equipment
Severity: ModerateWhat Does This Error Mean?
Peloton class not loading is usually a slow Wi-Fi connection or a Peloton server issue. Peloton needs at least 15 Mbps download speed for HD streaming. Test your speed and restart the touchscreen.
Affected Models
- Peloton Bike
- Peloton Bike+
- Peloton Tread
- Peloton Row
Common Causes
- Wi-Fi speed too slow for HD class streaming
- Peloton servers experiencing high demand
- Cached class data corrupted
- Outdated software on the Peloton touchscreen
- ISP throttling video streaming traffic
How to Fix It
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Test your Wi-Fi speed on the Peloton.
On the Peloton touchscreen: Settings → Wi-Fi → Test Speed. You need at least 15 Mbps for smooth HD streaming. If speed is low, move the router closer or connect to 2.4 GHz.
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Restart the Peloton touchscreen.
Hold the power button on the back of the touchscreen for 5 seconds and select Restart. This clears any stuck streaming session or cache.
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Check the Peloton status page for server issues.
Search 'Peloton status' in your browser to find their status page. During major live events (large rides), Peloton servers can be under heavy load.
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Try a different class to isolate the issue.
If one specific class fails to load but others work, the issue is with that class's video file on Peloton's servers. Try a different instructor or duration and report the faulty class in the Peloton app.
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Download the class for offline use if available.
Peloton Bike+ members can download certain classes for offline playback. If streaming is unreliable, downloaded classes bypass network issues.
Frequently Asked Questions
How much internet speed does Peloton need?
Peloton recommends a minimum of 15 Mbps download speed. For the best experience during live classes, 25 Mbps or more is recommended.
Can I use a VPN with Peloton?
VPNs often cause streaming issues on Peloton. The extra routing adds latency and some VPN servers are blocked. Disable your VPN when using the Peloton touchscreen.