OrCam MyEye No Sound / Audio Not Working

What Does This Error Mean?

If your OrCam MyEye is not producing any audio, the device may be on silent mode, the volume is set too low, the earpiece connection is loose, or the speaker has failed.

Affected Models

OrCam MyEye 2
OrCam MyEye 3
OrCam MyEye Pro

Common Causes

Volume accidentally set to minimum or muted
Earpiece cable not fully inserted into the 3.5mm jack
Earpiece itself has failed or cable is damaged
Device is in a mode that suppresses audio feedback
Internal speaker has failed (rare)

How to Fix It

Check the volume setting

Press the volume control on the OrCam device or use the OrCam Connect app to ensure volume is not set to minimum or muted.
Check the earpiece connection

OrCam MyEye uses a small earpiece connected via a 3.5mm audio jack. Make sure it is fully inserted and not just partially seated in the jack.
Test with a different earpiece

If you have another earpiece or headphones with a 3.5mm connector, try them. If audio works with the replacement, the original earpiece cable or earpiece itself is faulty.
Restart the OrCam

Hold the power button for 5 seconds to turn the device off, then turn it on again. A restart can resolve audio system glitches.
Check for firmware updates

Ensure the device is running the latest firmware — audio bugs are sometimes resolved in updates. Use the OrCam Connect app to check.

When to Call a Professional

Only if adjusting volume and checking the earpiece connection does not restore audio.

OrCam No Audio — What to Check First

Audio is the OrCam’s primary output method — without sound, the device cannot fulfil its purpose. Fortunately, most audio failures are caused by the earpiece connection rather than an internal hardware fault.

Earpiece vs. Built-in Speaker

OrCam MyEye 3 offers both:

Earpiece: small earphone on a cord, clips to eyeglasses
Built-in speaker: small speaker on the device itself

Testing audio output on both paths quickly isolates whether the problem is the earpiece or the device itself.

OrCam Support

OrCam provides dedicated, accessible support for their users. If you cannot resolve the audio issue, contact OrCam directly — they offer phone, email, and video call support and are experienced in assisting users with visual impairments.

Frequently Asked Questions

Does OrCam work without earpiece — with the built-in speaker?

The OrCam MyEye 3 has a built-in speaker in addition to the earpiece jack. If audio works through the built-in speaker but not the earpiece, the earpiece or its cable is the problem. If neither works, contact OrCam support.

The OrCam is reading (I can see the light activity) but I hear nothing at all. What is happening?

If the device is clearly active but completely silent, the most likely cause is a disconnected or failed earpiece. Try the earpiece in a different device (like a phone) to confirm whether it works. Replace it if it does not.