OrCam MyEye WiFi Error — Cannot Connect to Internet

What Does This Error Mean?

An OrCam WiFi error means the device cannot connect to your home wireless network. The OrCam works offline for core functions (reading text, recognising faces, identifying products), but WiFi is needed for software updates and some cloud features.

Affected Models

OrCam MyEye 2
OrCam MyEye 3
OrCam MyEye Pro

Common Causes

WiFi password has changed and the device is still trying the old password
Router has been replaced and the new network name (SSID) differs
OrCam is out of WiFi range
Router is using a 5 GHz-only band — OrCam only connects to 2.4 GHz networks
Router firewall is blocking the OrCam's connection

How to Fix It

Open the OrCam Connect app

The OrCam Connect app on your smartphone is used to manage WiFi settings. Open it and go to Device Settings > WiFi.
Forget and re-add the network

Remove the current WiFi network from the OrCam's saved networks and re-add it with the current, correct password.
Ensure you are connecting to a 2.4 GHz network

OrCam MyEye devices connect to 2.4 GHz WiFi only. If your router broadcasts only 5 GHz, or if 2.4 GHz and 5 GHz share the same network name, you may need to enable a dedicated 2.4 GHz band. Check your router settings.
Move closer to the router

When initially connecting, stand within a few metres of your router to ensure good signal during the setup process.
Restart the router

Unplug your router for 30 seconds and reconnect. Then try reconnecting the OrCam.

When to Call a Professional

No — WiFi reconnection is done through the OrCam Connect app.

OrCam WiFi Connection Problems

WiFi connectivity is not essential for day-to-day OrCam use, but it is needed for receiving software updates that improve reading accuracy and add new features.

The 2.4 GHz Requirement

This is the most commonly overlooked issue. Many modern routers broadcast both 2.4 GHz and 5 GHz bands — sometimes with the same network name. If your phone connects to 5 GHz automatically and you try to point OrCam at the same network, it may be attempting (and failing) to connect to the 5 GHz band.

Solution: Log into your router and confirm a 2.4 GHz band is available, then connect OrCam specifically to that band.

When WiFi Matters Most

Installing firmware updates with OCR improvements
Syncing usage data with the OrCam cloud (for professional users)
Setting up new features via the OrCam Connect app

Frequently Asked Questions

Does the OrCam work without WiFi?

Yes — the core functions of OrCam MyEye (reading text, recognising faces and products) work fully offline. WiFi is only needed for firmware updates and some optional cloud-based features.

My router has both 2.4 GHz and 5 GHz with the same name. How do I connect OrCam?

You need to either temporarily rename the 2.4 GHz band to something different (e.g., 'MyWiFi_2.4') so you can specifically connect the OrCam to it, or configure your router to show them as separate networks. Your internet provider or router manual can help with this.