OrCam MyEye Update Failed — Firmware Update Problem

What Does This Error Mean?

If an OrCam firmware update fails, the device will typically revert to the previous version and continue working normally. A failed update usually means the WiFi connection dropped during download or the battery was too low.

Affected Models

OrCam MyEye 2
OrCam MyEye 3
OrCam MyEye Pro

Common Causes

WiFi connection dropped during the update download
Battery was too low to complete the update safely
Insufficient storage space on the device
OrCam server was temporarily unavailable during update

How to Fix It

Charge the device to at least 50% before updating

OrCam requires adequate battery level to perform a firmware update safely. Plug in the charger and wait until the battery is at least half full before trying again.
Ensure a stable WiFi connection

Move close to the router before starting the update. A dropped WiFi signal mid-update is the most common reason for update failures.
Retry the update from the OrCam Connect app

Open the OrCam Connect app, go to Device Settings, and look for the firmware update option. Initiate the update manually.
Leave the device undisturbed during the update

Do not move away from the router, unplug the charger, or try to use the device during the update process.
Contact OrCam support if updates keep failing

If multiple attempts fail with a stable connection and good battery, OrCam's support team can push the update directly or diagnose the issue remotely.

When to Call a Professional

No — retry the update once the conditions are correct.

OrCam Firmware Update Failed — What Happens Next

When an OrCam update fails partway through, the device automatically rolls back to its previous firmware version. This means your OrCam will continue working exactly as before — you have not lost any functionality.

Why Updates Fail

The two most common reasons are:

Battery too low — the update process needs sustained power
WiFi dropped — firmware files are several hundred MB; a brief disconnection mid-download aborts the process

Retry Checklist

Device plugged in (or above 50% battery)
Standing within 3 metres of the router
Update initiated via OrCam Connect app
Device left undisturbed for the duration

Frequently Asked Questions

If the update failed, is my OrCam broken?

No — OrCam is designed so that a failed update reverts to the previous working firmware. The device should continue to function normally. Simply retry the update under better conditions.

Are OrCam updates important? Can I skip them?

Updates often include improvements to text recognition accuracy, new language support, bug fixes, and security improvements. OrCam recommends keeping the device up to date for the best reading performance.